As a business owner, choosing an internet service provider (ISP) is an important decision. It is essential to select a provider who can offer a reliable and high-performing internet connection to keep your business running smoothly. However, with so many ISPs on the market, it can be challenging to determine which provider to choose. In this article, we will discuss the top features to look for in a business internet service provider.

Owned Data Centers with Hosting Capabilities

A reliable ISP should own and operate its data center facilities. This means that they have complete control over the equipment and infrastructure, which results in better performance and stability. If the ISP owns its data centers, they can provide customers with hosting solutions, such as cloud storage and website hosting. Additionally, data centers that are geographically diverse can provide redundancy, which ensures that businesses are always connected, even in the event of a catastrophic event.

Upstream Connectivity

Upstream connectivity is the amount of bandwidth available upstream. It is essential to have enough upstream bandwidth for smooth video conferencing and online collaboration. When choosing an ISP, ensure that they offer sufficient upstream connectivity, as this will have a significant impact on your business operations.

Network and Infrastructure Redundancy

Redundancy refers to the backup systems in place in case of equipment failure. A good ISP should have backup infrastructure in place to ensure that its customers do not experience service interruptions. Network redundancy can also mean that the ISP has multiple connections to the internet, providing an additional level of assurance that your business will not be impacted by a single-point-of-failure event.

Their Own Block of IP Addresses

IP addresses are unique numbers assigned to devices that connect to the internet. It is essential for businesses to have a dedicated and static IP address as it allows them to host servers, applications, and websites, and access their networks remotely. Look for an ISP that offers a block of IP addresses dedicated to your business, as this will make it easier to manage your network.

Static IP Addressing

A static IP address is an IP address that remains constant and does not change over time. This is essential for businesses that host servers, applications, or websites as it ensures that they are always accessible by the same IP address. Static IP addressing also provides businesses with a more reliable connection as it is less susceptible to changes caused by DHCP.

More than One Type of Internet Connection

Look for an ISP that offers more than one type of internet connection, such as cable and DSL. This ensures that you have a backup connection in case of an outage. Additionally, it allows you to customize your connection based on your business’s needs.

Phone Systems and Internet Packages

A good ISP should offer phone systems and internet packages that are tailored to businesses. This means that they provide services that can be integrated into a unified communications (UC) solution, such as video conferencing, instant messaging, and call routing. A UC solution can increase productivity and collaboration in the workplace.

Backup Internet Services

A good ISP should provide backup internet services, such as LTE and wireline. LTE backup is a wireless connection that can be used in case of an outage, ensuring that your business is always connected. Wireline backup is a secondary connection that is physically separate from your primary connection, providing additional redundancy.

Round-the-Clock Support

It’s essential for businesses to have internet services that are reliable and secure, and that’s why round-the-clock support is a must-have feature for any Business Internet Service Provider. It’s important to look for a provider that offers a published resolution objective so you know exactly how long it will take to get an issue resolved. With Fidalia Networks, we offer 24/7 support with a target resolution time of 4 hours or less. Our team of experts is available to assist with any issues you may experience and get you back up and running as quickly as possible.

Thought Leadership and Relevant Blog Posts

Another feature to look for in a Business Internet Service Provider is their thought leadership and the relevance of their blog posts. As a business owner, you want to partner with a provider who is knowledgeable about the latest trends and technologies in the industry. At Fidalia Networks, we pride ourselves on staying up-to-date with the latest developments in the tech industry and sharing our knowledge with our clients. Our blog is updated regularly with relevant and insightful posts that cover topics such as Unified Communications, backup internet, and security.

Local Operations

It’s important to partner with a provider who understands the local business landscape and can provide solutions that are tailored to your specific needs. At Fidalia Networks, we are based in Mississauga, Ontario, and have been serving businesses in the Greater Toronto Area for over a decade. We understand the unique challenges that businesses face in this region, and we offer customized solutions to help them overcome those challenges.

Track Record

Finally, when choosing a Business Internet Service Provider, it’s important to look for a provider that has a track record of strong business history. You want to partner with a company that has been around for a while and has established itself as a leader in the industry. Fidalia Networks has been in business for over 10 years, and during that time, we have established ourselves as a reliable and trusted provider of Business Internet and Business Phone Systems in Ontario.

Choosing the right Business Internet Service Provider is critical to the success of your business. When looking for a provider, it’s important to consider the features and services they offer, as well as their business operations and track record. Fidalia Networks offers a range of services, including owned data centers with hosting capabilities, upstream connectivity, network and infrastructure redundancy, and more. We also provide our clients with static IP addressing, multiple internet connection options, phone systems and internet packages, and backup internet services. In addition, we offer round-the-clock support with a target resolution time of 4 hours or less, relevant thought leadership, and a strong track record of success. Contact us today to learn more about how we can help your business thrive.