Welcome to Fidalia Networks’ Legal Documents Centre! As a responsible provider of data communication, Internet, hosting, email, and related services, we are committed to transparency and ensuring that our customers and end-users understand their rights and obligations. In this section, you will find essential legal documents that govern the use of our services and outline the terms and conditions of our agreements.
Master Services Agreement
Our Master Services Agreement is a comprehensive document that governs the relationship between Fidalia Networks and our valued customers. It sets forth the terms and conditions under which we provide our services, ensuring transparency, clarity, and mutual understanding. From billing and payment terms to service-level agreements and liability provisions, this agreement covers all essential aspects of our business partnership. We encourage you to review the Master Services Agreement carefully to familiarize yourself with your rights and responsibilities as a Fidalia Networks customer. It serves as a solid foundation for our commitment to delivering reliable and high-quality services to you.
Read it here
Read it here
Filing a Complaint
Fidalia takes great pride in offering superior customer service and we would like to understand if you have not had a positive experience. Feedback allow us to continually improve our processes and policies for future improvement.
If you feel your concerns have not been addressed adequately, you can request to speak with a senior agent of the department concerned (Sales & Customer Care, Administration or Technical Service). To reach us by phone, please dial 1-866-343-2542, you can also refer to the numbers found on our Contact Us page.
If you are still dissatisfied after speaking with a senior agent, you can send us your complaint by completing the Feedback form.
Should you remain unsatisfied after reaching out to us, you may contact the CCTS.
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
Why Businesses Trust Fidalia Networks
Tailored solutions to meet your unique needs
At Fidalia Networks, we recognize that every business is unique. That’s why we work closely with you to understand your specific requirements and develop customized solutions that deliver results. Our cutting-edge technology, combined with personalized support, enables us to deliver business communication solutions that empower your business growth.
Streamlined pricing with cost savings
Our comprehensive solutions provide cost-effective pricing options, saving you up to 30% or more compared to multiple vendors. With Fidalia Networks, there’s no need for separate products or multiple vendors, resulting in dramatically reduced costs for your business.
Easy setup and use
Our onboarding specialists ensure a seamless installation process that takes only minutes, not days. Preconfigured phones quickly connect to your existing internet service, allowing you to get up and running with minimal effort.
Streamline Your Communications
Take Your Business Communications to the Next Level with Fidalia Networks