Legal Documents

Fidalia Networks

Master Services Agreement

Our Master Services Agreement is a comprehensive document that governs the relationship between Fidalia Networks and our valued customers. It sets forth the terms and conditions under which we provide our services, ensuring transparency, clarity, and mutual understanding. From billing and payment terms to service-level agreements and liability provisions, this agreement covers all essential aspects of our business partnership. We encourage you to review the Master Services Agreement carefully to familiarize yourself with your rights and responsibilities as a Fidalia Networks customer. It serves as a solid foundation for our commitment to delivering reliable and high-quality services to you.

Fidalia Networks

3CX End User License Agreement

The agreement outlines terms under which the software can be licensed, including restrictions on emergency communications, a grant of a limited license for use, definitions of the software, limitations on use (such as modification, distribution, and reverse engineering prohibitions), ownership details, and the scope of support and updates. Additionally, it covers confidentiality obligations, warranty disclaimers, liability limitations, termination conditions, and applicable laws governing the agreement. For detailed terms and conditions, you should review the agreement directly at the provided link.

Fidalia Networks

Privacy Policy

At Fidalia Networks, protecting your privacy is our utmost priority. Our Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services. We are committed to maintaining the confidentiality and security of your data, ensuring compliance with applicable privacy laws and regulations. Our Privacy Policy provides detailed insights into the types of information we collect, the purposes for which we use it, and the measures we take to keep it safe. It also explains your rights and choices regarding your personal data. By reviewing our Privacy Policy, you can gain peace of mind knowing that your privacy is respected and your information is handled responsibly.

Fidalia Networks

Filing a Complaint

• Fidalia takes great pride in offering superior customer service and we would like to understand if you have not had a positive experience. Feedback allow us to continually improve our processes and policies for future improvement.

• If you feel your concerns have not been addressed adequately, you can request to speak with a senior agent of the department concerned (Sales & Customer Care, Administration or Technical Service). To reach us by phone, please dial 1-866-343-2542, you can also refer to the numbers found on our Contact Us page.

• If you are still dissatisfied after speaking with a senior agent, you can send us your complaint by completing the Feedback form.

Should you remain unsatisfied after reaching out to us, you may contact the CCTS.

Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

Tailored solutions to meet your unique needs

At Fidalia Networks, we recognize that every business is unique. That’s why we work closely with you to understand your specific requirements and develop customized solutions that deliver results. Our cutting-edge technology, combined with personalized support, enables us to deliver business communication solutions that empower your business growth.

Streamlined pricing with cost savings

Our comprehensive solutions provide cost-effective pricing options, saving you up to 30% or more compared to multiple vendors. With Fidalia Networks, there’s no need for separate products or multiple vendors, resulting in dramatically reduced costs for your business.