Reliable Business Phone Systems.
Crystal-Clear Conversations
North-American DIDs and SIP Trunks
Cloud PBX Hosting and Management
SMS/Text-enabled Phone System
Backups and Redundancy Options
Fidalia manages over 7,000 VoIP end-points.
Leading business voice solution
Why Your Business Needs Fidalia Cloud Phone System
Are you a business owner looking for a competent, best-in-class best VoIP provider? Are you tired of paying sky-high communication costs that eat into your profits? Or are you simply on the hunt for a more efficient way to connect with your customers and staff? It’s time to consider Fidalia’s VoIP solutions.
How Fidalia’s VoIP Service can boost your business
Save Money
Scalability
Our VoIP solutions aren’t just another system; they’re your business partner, scaling as you soar. Need to add or drop extensions? No problem. Our systems are flexible, adapting seamlessly to your evolving requirements.
On-the-Go Connectivity
Embrace the freedom of VoIP. Your team can place calls from any corner of the globe. Mobile and Desktop Apps convert devices into mobile offices. It’s a game-changer for distributed teams and the work-from-home brigade.
Crystal-Clear Conversations
Bid farewell to the days of static, dropped calls, and garbled conversations. Our VoIP solutions deliver crystal-clear call quality, ensuring every word is heard, every message, understood.
Boosted Productivity
Our VoIP solutions are packed with features to turbocharge your team’s efficiency. Call queues, routing, forwarding, voicemail-to-email, and more keep your team connected and collaborating like never before.
Master Your Communications
Embrace the Power of Cloud PBX
In the digital era, your phone system is no longer tied to a specific location or piece of hardware. Welcome to the realm of Hosted PBX solutions or, as it’s more commonly known, Cloud PBX. This advanced technology takes your entire phone system and, with a sprinkle of digital magic, hosts it in the infinite expanse of the cloud.
What does this mean for you?
Imagine having full control of your phone system from anywhere in the world. Adjust settings, manage calls, and monitor data, all at the click of a button. There’s no need for complex hardware on site, and all your calls and data are safely stored and routed remotely.
Avoid disasters
Disaster recovery resilience is here to put your mind at ease. In the unfortunate event of an office calamity – be it flooding, fire, or other unexpected acts of nature – your phone system remains untouched, unscathed, and fully operational. Your business stays connected, no matter what.
Fidalia’s VoIP Phone Systems run best on Fidalia’s Business Internet. See our packages here.
Look who’s talking
Intelligent VoIP Reporting
Welcome to the world of data-driven decision-making. Fidalia VoIP providers offer a robust call reporting feature that empowers you to run a call center like never before. With our VoIP phone system, you gain deep insights into every call, equipping you to make informed business decisions.
Interested in the average time spent servicing certain types of calls? Or perhaps you’d like to identify recurring customer issues? Our VoIP business solution gives you all these details, and more, right at your fingertips.
On-Demand Call Reports
Fidalia’s VoIP system delivers incredibly granular data on calls in queue, dropped calls, agent workloads and answer rates, all available in an easy-to-use dashboard. Calls can be recorded and transcribed for easy 1:1 meetings to help improve agent efficiencies and operations.
Make informed business decisions
Our reporting feature puts you in the driver’s seat, providing you with the information you need to optimize your operations and deliver stellar customer service. Ready to upgrade to a smarter way of managing your calls? Let’s transform your business with the power of VoIP.
Fidalia is Canada's Premier Platinum Partner
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More than just Voice
Harness the Power of SMS with VoIP
In today’s fast-paced world, communication needs to be quick, efficient, and on-the-go. Enter our VoIP business solution – bringing you the ability to text your clients directly from your business phone number(s).
Whether you’re using a VoIP app on a mobile device or a desktop computer, you can now send a quick text to address urgent issues, share updates, or even just to say hello. It’s just one of the ways Fidalia is innovating to make your communications as seamless as possible.
SIP Trunks and PBX Hosting
Full-Stack VoIP Provider
Fidalia provides SIP Trunks for VoIP across North America. As a platinum partner of 3CX, Fidalia’s SIP Trunks interoperate with the 3CX system, allowing customers around the world to take advantage of our flexible packages and un-rivaled SIP traffic handling.
With Fidalia’s SIP Trunks, hosting capabilities, and our VoIP/UCaaS system powered by 3CX, we are a one-stop shop for peace-of-mind business communications.
Make calls across multiple devices, and more
Seamless Softphone Integration
In the realm of digital communication, flexibility is key. That’s why we’re excited to introduce our seamless softphone integration with 3CX, designed to keep you connected and productive, no matter where you are.
With Fidalia’s innovative VoIP business solutions, using 3CX on your Windows computer or mobile device becomes a breeze. You’ll have all of 3CX’s robust features right at your fingertips, turning your device into a powerful communication hub.
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Savings
Cloud-Based PBX Hosting
Bidding farewell to the stress and expense of managing your own PBX system has never been easier. With Fidalia’s cutting-edge cloud-based PBX hosting, you gain the freedom and flexibility of a cloud-based 3cx phone system, minus the financial burden and complexity of hardware management.
Fidalia provides Voice Service Canada wide
Fidalia is a one-stop Business Communications Solution in Canada and an expert in hosted PBX services. By using Fidalia you can take advantage of advanced features like multiple lines, virtual PBX, and SIP trunking – all while enjoying the convenience and security of a cloud-based solution.
FAQ
Why is everyone switching to VoIP?
Why is VoIP taking the business world by storm? It’s a cost-cutting, flexible, feature-rich communication superhero. Imagine significantly reducing your phone bills and injecting those savings back into your business growth. VoIP’s versatility ensures your team stays connected, wherever they are, as long as they have an internet connection. Plus, its feature-packed arsenal, including call forwarding and voicemail-to-email, streamlines your operations, boosts productivity, and enhances customer service. VoIP isn’t just a phone service; it’s a game-changer for small business communication.
What are VoIP numbers?
If you are wondering “what is VoIP phone numbers,” you aren’t alone! VoIP numbers, often referred to as DID (Direct Inward Dialing) numbers, are telephone numbers that work on the Voice over Internet Protocol (VoIP) technology. Unlike traditional phone numbers that are tied to a specific phone line or device, VoIP numbers are virtual. They use the internet to make and receive calls, which means you can use them from any device—such as a desktop, mobile, or VoIP-enabled phone—that has internet connectivity. This makes VoIP numbers incredibly flexible and ideal for businesses aiming for efficient and cost-effective communication.
How do VoIP work?
VoIP, or Voice over Internet Protocol, works by converting voice signals into digital data and transmitting it over the Internet. It allows calls to be made from VoIP to cell phones, regular landlines, or other VoIP numbers.
What is the VoIP best feature?
VoIP is a cost-effective solution for businesses, offering the cheapest VoIP services compared to traditional phone systems. A business VoIP provider will often give a VoIP with a phone number that’s not location-bound, making it ideal for VoIP businesses with multiple locations or remote employees. They also offer free VoIP to phone services, reducing costs even further. VoIP with SIP (Session Initiation Protocol) enables the integration of voice, video, and other multimedia communications. Small business phone VoIP systems are particularly beneficial, offering advanced technology without major investment. Whether using a VoIP headset, a dedicated VoIP phone, or a mobile device, VoIP ensures constant connectivity, making it a top choice for businesses.
What does a PBX system do?
A PBX (Private Branch Exchange) system is a private network used within a company. It allows for switching calls between internal users and connects them to the public switched telephone network (PSTN) or a VoIP provider.
What is the difference between VoIP and PBX?
PBX refers to the internal network and hardware used to switch calls within a business, while VoIP is a technology that transmits voice calls over the internet. A hosted PBX system can integrate with VoIP to provide complete business phone solutions.
Does VoIP need a phone line?
No, VoIP doesn’t need a traditional phone line. It uses an internet connection to make and receive calls, which can be done using a VoIP app on iPhone, Android, a desktop softphone for VoIP, or even a specialized VoIP headset.
Can I use VoIP as a regular phone?
Yes, with the correct equipment such as a VoIP-enabled phone or a regular phone with an adapter, VoIP can be used just like a regular phone.
How do you connect a VoIP phone?
Connect your VoIP phone to your network via Ethernet or WiFi. Then, configure it with your VoIP provider’s settings, ensuring you have enough bandwidth for VoIP.
Can I keep my landline number with VoIP?
Yes, most VoIP business providers offer a service called number portability, which allows you to transfer or ‘port’ your existing landline number to your new VoIP service.
How do I convert my landline phone to VoIP?
You can convert your landline to VoIP by subscribing to a VoIP service and using an Analog Telephone Adapter (ATA) to connect your landline phone to the internet.
Can I use VoIP instead of landline?
Absolutely! With a small business VoIP system, you can entirely replace your traditional landline, enjoying features such as a SIP trunk, mobile integration, and more.
Start using 3CX in Canada. Get your Fidalia Voice plan today!
Why a Network-First Approach to Disaster Recovery (DR) is the best option for customer-facing businesses.
Traditional DR providers often overlook the network’s involvement in back-ups, restorations and user workload traffic. With a network-first approach to Disaster Recovery, the network becomes a key element in ensuring business continuity. A network-first approach to DR gets your systems back up and operational with zero change management time. No need to change user behaviour in the event of a disaster.
Why Businesses Choose Fidalia Networks
Tailored Solutions that Meet your Unique Needs.
A flexible ISP, Fidalia Networks offers custom communications solutions that empower your business growth - no matter what stage you're at today. The days of cookie-cutter communications are over.
All your Services, One Number to Call.
With Fidalia Networks, there is no need for separate products or multiple service providers. We manage the network and the data centre which means dramatically reduced costs for your business.
Fidalia's Team Offers Network Peace-of-Mind.
Our customers trust that their services are being monitored and maintained regularly by the team at Fidalia Networks. Whether it's a small, single-extension phone system, or a 700-workstation office, Fidalia has your back.
Canada’s Experts in Communications
Learn how Fidalia Networks tailors services for optimal performance.