Technical Support Services

At Fidalia Networks, we understand the crucial role of uninterrupted operations for your business. That’s why we are committed to providing a technical support service that’s not just efficient, but wholly reliable and responsive. We’ve woven customer care into the fabric of our operations, so you can count on us to be there when you need us the most. With a team of dedicated support technicians on standby 24/7, we’ve taken every step to ensure your issues are addressed promptly, and your queries never go unanswered. It’s more than just a service, it’s our commitment to you.

Fidalia Scalable Support

Getting Support

How to Submit a Request

Whether you’ve hit a technical snag or have questions about our services, Fidalia Networks is here to help. Submitting a support request is simple and can be done via email or phone. Here’s how to get the help you need.

For Email Support

Send an email to In your email, make sure to include your name, contact information, and a detailed description of your issue or question.

For Phone Support

Dial our toll-free number
(866) 343-2542. Be ready with the details of your issue or inquiry to help our support technician understand and resolve it efficiently.

Wait for a Response

After you’ve submitted your request, our technical support team will get back to you as soon as possible. The response time depends on the terms of your current support agreement.

Remember, our technical support team is available 24/7 to help you. So whenever you need assistance, don’t hesitate to reach out to us. We’re always ready to help you overcome technical challenges and keep your business running smoothly.

Track your request

Opening a Support Ticket

When you reach out to Fidalia’s technical support, rest assured that your issue won’t fall through the cracks. Our advanced ticketing system ensures each request is tracked and resolved as efficiently as possible.

Upon submitting your support request via email or phone, a Support Ticket is immediately generated. This ticket is your unique identifier and serves as the gateway for all communications regarding your specific issue or question. Each ticket is carefully logged into our system, providing a clear trail of interactions and actions taken.

The ticket then gets assigned to a qualified support technician who will be your point of contact throughout the resolution process. This technician will follow up on your ticket, ensuring your issue is addressed according to the terms of your current support agreement.

Our ticketing system offers a robust, organized, and efficient approach to handling customer support requests. It ensures that every query is addressed and every customer receives the excellent support they deserve from Fidalia Networks.

Submit a ticket


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We are here for you

A Comprehensive Approach to Technical Support

When it comes to technical support, Fidalia Networks doesn’t just offer assistance; we deliver a comprehensive solution designed to keep your operations running smoothly. We believe that proactive and responsive support is crucial to avoid disruptions and keep your business at its best.

Explore Features

Getting started - How to submit a request

How to open a ticket

Fidalia’s approach involves:

Prompt Issue Resolution

Our support team is committed to addressing your concerns promptly, minimizing any potential disruption to your business operations.

Wide-ranging Support

From minor technical hitches to complex system challenges, we are equipped to handle a diverse range of issues, ensuring a seamless operation for your business.

Proactive Maintenance

We don’t just fix issues; we work to prevent them. Our team carries out regular system checks to identify and rectify potential problems before they become disruptive.

24/7 Assistance

Our technical support isn’t limited to business hours. We are available round the clock, ready to assist whenever you need us.

Tailored Solutions

Every business is unique, and so are its technical needs. That’s why we offer bespoke support solutions, tailored to meet the specific needs of your business.

Why Businesses Trust Fidalia Networks

Business Communications Solution

Tailored solutions to meet your unique needs

At Fidalia Networks, we recognize that every business is unique. That’s why we work closely with you to understand your specific requirements and develop customized solutions that deliver results. Our cutting-edge technology, combined with personalized support, enables us to deliver business communication solutions that empower your business growth.

simple invoicing with Fidalia Networks

Streamlined pricing with cost savings

Our comprehensive solutions provide cost-effective pricing options, saving you up to 30% or more compared to multiple vendors. With Fidalia Networks, there’s no need for separate products or multiple vendors, resulting in dramatically reduced costs for your business.

Easy to deploy

Easy setup and use

Our onboarding specialists ensure a seamless installation process that takes only minutes, not days. Preconfigured phones quickly connect to your existing internet service, allowing you to get up and running with minimal effort.

Streamline Your Communications

Take Your Business Communications to the Next Level with Fidalia Networks