3CX License Pricing
3CX License Pricing
3CX offers annual license subscriptions tailored to the specific needs of your business, determined by the number of simultaneous calls required. As opposed to traditional VoIP technologies, the 3CX system is right-sized for your call volume, not based on the number of end-points/extensions. The following table provides a concise overview of the pricing differences between 3CX Professional and Enterprise packages:
Fidalia is your White-Glove Partner for 3CX in Canada
Fidalia has been building, hosting, and maintaining 3CX phone systems for nearly 10 years. Our clients choose us because we offer personalized, hands-on support, ensuring their 3CX phone systems are optimized for peak performance.
| Simultaneous Calls | Professional | Enterprise |
|---|---|---|
| 4 SC 3CX License | $430.60 / year | N/A |
| 8 SC 3CX License | $551.70 / year | $825.50 / year |
| 16 SC 3CX License | $1,110.00 / year | $1,534.70 / year |
| 24 SC 3CX License | $1,525.90 / year | $2,070.60 / year |
| 32 SC 3CX License | $1,877.40 / year | $2,508.50 / year |
| 48 SC 3CX License | $2,830.00 / year | $3,498.40 / year |
| 64 SC 3CX License | $3,814.60 / year | $4,503.70 / year |
| 96 SC 3CX License | $5,697.50 / year | $6,716.00 / year |
| 128 SC 3CX License | $8,130.00 / year | $9,615.50 / year |
| 192 SC 3CX License | $11,525.00 / year | $14,030.80 / year |
| 256 SC 3CX License | $16,464.70 / year | $19,329.70 / year |
| 512 SC 3CX License | $26,320.00 / year | $30,785.00 / year |
| 1024 SC 3CX License | $48,090.00 / year | $58,090.00 / year |
We don’t control 3CX’s pricing and it’s important to note that these prices may change before we can update this table. Current pricing is accurate as of 12 April 2026.
Professional License
Ideal for small to medium businesses, offering up to 1024 simultaneous calls. Starting at $430.60/year.
Enterprise License
Ideal for larger organizations and those with complex communication needs. Starting at $825.50/year.
Comparing 3CX License Types
Below is a quick table to help you understand the main differences between the 3CX Professional and Enterprise editions. If you’re still unclear, please get in touch and we’d be happy to help you find the edition that meets your needs.
| Features | 3CX Professional Edition | 3CX Enterprise Edition |
|---|---|---|
| Communication | Unlimited extensions Web conferencing for up to 100 participants Integrated softphone functionality Mobile apps for iOS and Android |
Unlimited extensions Web conferencing for up to 250 participants Integrated softphone functionality Mobile apps for iOS and Android |
| Call Centre | - | Call centre functionality with queue strategies Start/Stop Call Recording Rights Real-time queue statistics Skill-based Call Routing |
| CRM Integration | Basic integration options with popular CRM systems | MS Teams Integration More extensive CRM integration options |
| Scalability | Suitable for small to medium-sized businesses | Designed for larger organizations and call centres with complex communication needs |
Explore Our 3CX Hosting Options
Hosted by 3CX
Cloud Hosted by 3CX- Digital Ocean / Vultr Hosting
- Annual pricing starts at $250.00
- Scalable as your business grows
- $95 per Support Request
- Standard security protocols
- Limited customization options
Fidalia Professional Hosting
Hosted in our Canadian Data Centres- Hosted in Tier-1 Canadian Data Centres
- 3CX Professional or Enterprise Systems
- Includes backups and monitoring
- Advanced customization options
- Enhanced security features
- Standard Support
- Comprehensive analytics tools
Fidalia Enterprise Hosting
Redundant Hosting Services in Canada- Redundant Servers
- Hosted in Tier-1 Canadian Data Centres
- 3CX Professional or Enterprise Systems
- Includes backups and monitoring
- Enhanced security features
- Priority 24/7 Support
- Comprehensive analytics tools
Real 3CX Example: 16 Extensions, Lower Monthly Cost
Here is a real-world example of how 3CX pricing can differ from traditional hosted phone service pricing. This customer had 16 extensions, 2 toll-free numbers, 3 DIDs, and eFax with their previous provider.
After moving to Fidalia’s hosted 3CX Professional solution, they kept the core functionality they needed and reduced their monthly pre-tax phone system spend from $348.10 to $280.85.
Case Study: How One Ontario Business Reduced Phone System Costs by Moving to 3CX with Fidalia
Comparison
GoCo Phone System
Company Size
12 Employees
3CX Phone System
Professional, 8 SC
Outcome
19.3% Monthly Savings
The Situation
A small Ajax, Ontario business was paying $348.10 per month before tax for its existing hosted phone system. Their monthly bill included:
Their GoCo by TELUS invoice showed $346.80 in monthly recurring charges plus $1.30 in usage charges, for a pre-tax total of $348.10.
| Existing Service Component | Included |
|---|---|
| Standard extensions | 12 |
| Premium extensions | 4 |
| Digital voice lines | 5 |
| Toll-free numbers | 2 |
| Direct inward dial numbers | 3 |
| eFax | 1 |
| Auto attendant | 1 |
| Long-distance bundle | 5,000 Canada/US minutes |
| Usage Metric | Actual Usage |
|---|---|
| Total calls | 107 |
| Total call duration | 3h 55m 30s |
| Usage charges | $1.30 |
| Users/extensions with visible call activity | 6 accounts plus toll-free/fax activity |
| Users over 10 minutes of usage | 3 |
The Usage Reality
The customer had a 16-extension phone system, but their actual calling activity was modest. The invoice also showed that several assigned users/extensions did not appear in the usage summary at all, meaning the customer was paying for seats or extension packages that saw little to no calling activity during the month.
The Problem
The customer was paying like a traditional per-user phone system customer, but their actual usage looked more like a shared-capacity business phone environment.
Many hosted phone services price around users, extensions, premium extension types, line packages, auto attendants, and add-on features. This can be fine when every user is an active phone user, but it becomes expensive when many extensions exist for reachability, departments, shared phones, warehouse phones, front-door phones, or occasional users.
In this case, the customer needed a capable business phone system, but they did not need to keep paying traditional per-extension economics for light monthly call volume.
The Shared-Capacity Phone System
The Fidalia 3CX Configuration
Fidalia moved the customer to 3CX Professional, configured around the business’s actual calling requirements rather than simply replicating the old per-user billing model.
The new Fidalia phone system included:
| Fidalia 3CX Component | Included |
|---|---|
| 3CX Professional license | 8SC Pro |
| SIP channels | 8 |
| Toll-free numbers | 2 |
| Direct inward dial numbers | 4 |
| eFax | Included |
| Hosting | Fidalia-hosted |
| Phone system management | Fidalia-supported |
| Phone System | Monthly Pre-Tax Cost |
|---|---|
| Previous GoCo phone system | $348.10 |
| Fidalia 3CX Professional solution | $280.85 |
| Monthly savings | $67.25 |
| Annualized savings | $807.00 |
| Percentage reduction | 19.3% |
Monthly Cost Comparison
By moving to Fidalia’s 3CX-based phone system, the customer reduced their monthly pre-tax spend by $67.25, or roughly 19%, while retaining the phone numbers, toll-free numbers, eFax, hosting, and business phone system functionality they needed.
Why Fidalia and 3CX Were a Better Fit
The key difference between the two phone systems was licensing structure.
With 3CX, businesses do not need to buy a separate paid phone system license for every individual extension in the same way many hosted phone services are packaged. Instead, 3CX is licensed around simultaneous calls, which can be a better fit for organizations where many employees or devices need extensions, but only a smaller number of calls happen at the same time.
For this customer, that distinction was important. They had 16 extensions, but the invoice showed only 3 hours and 55 minutes of total usage across 107 calls for the month. (And some of those calls included receiving faxes!)
A simultaneous-call model better reflected how the business actually used the phone system.
Frequently Asked Questions about 3CX Licensing
What is a 3CX SC (Simultaneous Call)?
SC stands for Simultaneous Call. 3CX licenses are based on how many calls your system can handle at one time, not on the number of users or extensions.
Can I upgrade my 3CX license later?
Yes. You can upgrade your 3CX license at any time by paying the difference in price. Upgrades do not reset your license term.
Do I need to renew my license every year?
Yes. All 3CX licenses sold by Fidalia are annual subscriptions. You’ll need to renew each year to continue receiving updates and support.
What’s the difference between Professional and Enterprise licenses?
Professional includes core PBX features as well as call queues, CRM integration, and reporting. Enterprise includes everything in Pro plus skills-based routing, inbuilt failover, and Teams integration.
Is installation support included with my license purchase?
No. The license cost covers the software only. Installation and setup support can be purchased separately from Fidalia.
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(866) 343-2542