Canada’s Premier 3CX Service Provider
Fidalia is your one-stop shop for 3CX Licenses, Hosting Services, SIP Trunks, DIDs and Phones.
Renew or Purchase New Licenses
High-Availability Hosting in Tier-1 Data Centres
North American DIDs and SIP Trunks
Desktop IP Phone Support
System Configuration and Management
Experience 3CX today. Start your SMS-enabled 3CX trial for 30 days.
Canada’s Premier 3CX Service Provider
Fidalia is your one-stop shop for:
3CX Licenses - Professional and Enterprise
High-Availability Hosting in Tier-1 Data Centres
North American DIDs and SIP Trunks
Desktop IP Phones and Phone Support
System Configuration and Management
Phone systems can be complicated. Let us help.
Experience 3CX today. Start your SMS-enabled 3CX trial for 30 days.
The Leading Business Communications Solution
All-in-One 3CX Communication Platform for Your Business
Trusted by leading companies worldwide, 3CX offers a simple, flexible, and cost-effective solution for all your communication needs.
Explore Features
Work from Anywhere
Call Centre & Live Chat
Multiple CRM Integrations
3CX works where you work
Work From Anywhere
Unlock the ultimate communication experience with Fidalia and 3CX, your all-in-one solution for seamless connectivity, collaboration, and productivity – no matter where you are. Dive into effortless browser-based calls, mobile apps, and limitless video conferencing that will redefine your remote work capabilities. Get ready to transform your business with 3CX!
Elevate your communication experience with 3CX Clients – effortlessly handle calls, check your team’s status, reply to messages, and engage in video calls, all within your browser. Whether working in or out of the office, enjoy easy management and fewer admin hassles. Seamlessly integrate with your CRM and know who’s calling before you answer your 3cx supported phones. Launch calls directly from web pages or CRM systems like MS 365, Salesforce, and more!
Revolutionize remote work with 3CX iOS and Android mobile apps – the ultimate solution for staying connected, fostering collaboration, and ensuring customer satisfaction from anywhere. Embrace unparalleled freedom, productivity, and cost savings by transforming your business communication experience.
Discover limitless video conferencing without having to install any 3CX apps or programs. Say goodbye to time and user restrictions as you effortlessly set up meetings through your calendar or unique ‘3CX Meet’ link. Enjoy high-quality, HD video without downloads or accounts, and enhance your reach by streaming on YouTube. With support for up to 250 participants and no 40-minute time limits, 3CX is the ultimate choice for transforming your virtual communication experience.
Team Collaboration
Call Centre & Live Chat
Revolutionize your customer service game with 3CX’s dynamic call center and live chat solutions. Harness the power of innovative call queue management, advanced caller recognition, and free live chat to deliver exceptional support and personalized interactions. Transform your communication and customer satisfaction like never before when you unify communications.
Maximize efficiency and never miss a call with our innovative call queue management system. Ensure every call reaches the right individual or group with advanced strategies like Round Robin and Hunt by 3s. Empower your agents to answer calls from any location, whether in the office or working remotely. Plus, offer a convenient callback option to handle overflow during peak periods.
Boost your customer service with 3CX’s advanced caller recognition feature. Be prepared for every call by knowing who’s on the line before you even pick up the phone. This powerful tool not only saves time but also impresses your customers with a personalized touch. Streamline your communications and deliver exceptional service by staying one step ahead with 3CX.
Experience exceptional customer service with 3CX’s FREE Live Chat, designed to streamline communication and resolve issues faster. Say goodbye to expensive per-user fees and enjoy a fully customizable live chat solution that seamlessly integrates voice, video, and messaging. Offer real-time advice to visitors while they explore your products and services. When live chat isn’t enough, effortlessly switch to Superchat, a call with better clarity and quicker resolution – all through the browser!
Use Your Favourite Apps
Integrations
Transform your business communication with 3CX’s seamless integrations, connecting Microsoft 365, Microsoft Teams, and popular CRMs for a truly unified experience. Streamline your workflows, boost productivity, and enhance collaboration across platforms. Discover the ultimate communication solution tailored to your unique business needs with 3CX.
Unlock seamless collaboration and productivity with 3CX’s Microsoft 365 integration. Say goodbye to forgotten passwords and disjointed workflows – sync your MS 365 with 3CX to automatically create extensions, enable SSO authentication, and keep contacts in sync. Effortlessly manage tasks, update calendar statuses, and launch calls directly from the MS 365 interface using 3CX’s Click2Call functionality. Embrace a unified communication experience that streamlines your work processes and keeps your team connected and efficient.
Enhance your Microsoft Teams experience with 3CX’s native integration, offering a cost-effective and feature-rich alternative to costly MS365 calling plans. Unleash the full potential of your communication system by connecting Teams users to Fidalia SIP trunk service, streamlining call queues, and enhancing collaboration with advanced reporting, website live chat, Facebook Messenger, and WhatsApp integration. Save on licensing, hardware, and admin time while enjoying a seamless, unified calling experience across platforms.
Supercharge your business communication by seamlessly integrating 3CX with popular CRM, ERP, and accounting systems. Experience effortless collaboration, streamlined workflows, and increased productivity with 3CX’s native support for leading CRM platforms such as Salesforce, HubSpot, Zendesk, and more. Don’t see your CRM listed or using a custom application? No problem! Leverage the power of the 3CX API to create your own integration, ensuring your team stays connected and efficient across all your essential business tools.
Never Miss a Message
SMS, FB & WHATSAPP
Give your customer engagement a boost by unifying SMS, Facebook, and WhatsApp messaging within the 3CX platform. Boost productivity, streamline communication, and deliver exceptional support by managing all channels in one centralized, easy-to-use interface. Elevate your business’s communication game with 3CX and watch your customer satisfaction soar!
Elevate your customer engagement with 3CX’s seamless WhatsApp integration, allowing you to manage all your communications from a single, unified platform. Offer your clients the convenience and flexibility of reaching out via WhatsApp, alongside traditional calls, live chat, Facebook, and SMS. Empower your team to efficiently respond to, transfer, and resolve customer queries through the Web Client, Desktop App, and smartphone apps, all while enhancing collaboration and reducing response times.
Streamline your business communications with 3CX’s all-in-one platform, allowing you to manage business text messages (SMS) alongside calls, live chat, WhatsApp, and Facebook. Say goodbye to sharing personal mobile numbers and keep your communications professional and monitored. With 3CX, you can effortlessly answer SMS messages through desktop and mobile apps, assign incoming texts to agent queues, and even send promotional messages to boost customer engagement. Leverage the power of a unified contact center solution to manage multiple channels, prioritize messages, and track CRM interactions – all while enhancing productivity and simplifying your communication process.
Upgrade your customer support experience by managing Facebook messages directly from 3CX. Impress your clients with quick response times and boost your Facebook page’s reputation. Seamlessly integrate your Facebook account with 3CX, allowing agents to answer, transfer, and resolve customer queries across channels with ease. This centralized approach to customer communication helps save time, prevents app-switching, and maintains a comprehensive message archive. With CRM integration, you can personalize your chat responses and access your customer’s history effortlessly. Implement auto-assignment of messages to agent queues, ensuring SLA compliance, and gain insights into your messaging performance.
Ever Tried a Business Phone System before you bought it?
Now's your chance. Fidalia will set up the back-end of the 3CX phone system so that you can take it for a test drive.
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Make Local Calls - Test the easy-to-use mobile and/or desktop applications.
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Send and Receive Texts - Text colleagues and build text-enabled playbooks.
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Use Instant Messaging - Chat with colleagues like any other platform.
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Make Video Calls - Two-way video calls from within the system.
Try 3CX Free for 30 Days.
Fidalia is Canada's Premier Platinum Partner
%
Savings
Cut your Telco costs by 80%
Switch to 3CX and enjoy massive savings on your telco and travel expenses while embracing a unified, feature-rich communication system. With 3CX, you’ll have access to web conferencing, mobile apps, live chat, business text messaging, Facebook messaging, and WhatsApp integration – all included in the annual cost. Enable your team to work efficiently from anywhere, using a single system to connect with colleagues and engage customers through their preferred channels. Plus, you have the freedom to choose your own SIP Trunk, endpoints, and operating system
3CX is Trusted by leading companies
600k + Customers in 190 Countries
Since its inception in 2005, 3CX has become a global leader in business communications, providing a simple, flexible, and cost-effective solution for calling, video conferencing, and live chat. Trusted by over 600,000 customers in 190 countries, including renowned organizations like Air France, NHS, Best Western, and PepsiCo, 3CX ensures secure, reliable, and seamless communication experiences. Join the ranks of these leading companies and experience the unparalleled benefits of the 3CX communications platform.
Fidalia provides 3CX Canada wide
Fidalia is a one-stop Business Communications Solution in Canada and an expert in hosted PBX services. By using Fidalia for your 3CX-supported phone systems, you can take advantage of advanced features like multiple lines, virtual PBX, and SIP trunking – all while enjoying the convenience and security of a cloud-based solution.
Cloud-Based PBX Hosting
Say goodbye to the hassle and expense of managing your own PBX system. With Fidalia’s cloud-based PBX hosting, you can enjoy the convenience and flexibility of a cloud-based 3cx phone systems solution, without the cost or complexity of managing your own hardware.
Advanced SIP Trunking
SIP trunking is an essential feature for businesses that need to handle multiple calls simultaneously. With Fidalia’s advanced SIP trunking, you can enjoy the flexibility and cost savings of VoIP, without sacrificing quality or reliability.
Seamless Softphone Integration
Fidalia makes it easy to use 3CX on your Windows computer or mobile device. With our seamless softphone integration, you can access all of 3CX’s features directly from your device, making it easy to stay connected and productive while on-the-go.
Expert Hosted PBX support
With Fidalia, you’ll have access to a team of dedicated experts who specialize in providing hosted PBX solutions. This means that you can rely on us to deliver a secure, reliable, and feature-rich communication experience that’s tailored to your business needs with support from our experts.
Start using 3CX in Canada. Get your Fidalia Voice plan today!
Did you know?
VoIP runs better on Fidalia Business Internet. Fast, reliable service is only a click away.
Why Businesses Choose Fidalia Networks
Tailored Solutions that Meet your Unique Needs.
A flexible ISP, Fidalia Networks offers custom communications solutions that empower your business growth - no matter what stage you're at today. The days of cookie-cutter communications are over.
All your Services, One Number to Call.
With Fidalia Networks, there is no need for separate products or multiple service providers. We manage the network and the data centre which means dramatically reduced costs for your business.
Fidalia's Team Offers Network Peace-of-Mind.
Our customers trust that their services are being monitored and maintained regularly by the team at Fidalia Networks. Whether it's a small, single-extension phone system, or a 700-workstation office, Fidalia has your back.
Streamline Your Communications
Take Your Business Communications to the Next Level with Fidalia Networks