In today’s digital world, fast and reliable internet connectivity is essential for businesses and individuals alike. From managing emails and social media to running complex software and hosting websites, the internet is at the heart of our daily operations. That’s why when there’s an issue with your internet service, it can be frustrating, time-consuming, and potentially damaging to your business. In this blog post, we’ll discuss the challenges of dealing with incumbent service providers like Rogers and Bell Canada when you need an issue resolved, and explain how subscribing to internet services from a local ISP like Fidalia Networks can improve your experience.

Dealing with Incumbent Service Providers

Incumbent service providers like Rogers and Bell Canada dominate the Canadian telecommunications market, controlling more than 70% of the market share. While they offer a wide range of internet plans and services, they can be challenging to deal with when issues arise. It’s not uncommon for customers to experience long wait times when calling their customer support lines, or to be passed from one representative to another without a clear resolution to their issue. Additionally, incumbent service providers often have complex and rigid procedures for troubleshooting and repair, which can prolong downtime and increase frustration.

The Challenges of Dealing with Remote Support

Another challenge of dealing with incumbent service providers is their remote support services. When a customer reports an issue, the first step is usually to try to resolve it remotely by providing instructions over the phone or through online chat. While this approach can be effective for simple issues, it can be time-consuming and frustrating for more complex issues. Customers may have to spend hours on the phone or chat before being escalated to a higher tier of support, which may not be available for several days.

Buying Local: The Benefits of Subscribing to a Local ISP

Subscribing to internet services from a local ISP like Fidalia Networks can provide numerous benefits for businesses and individuals. Here are some of the key advantages:

  1. Knowledge of the Neighborhood: Local ISPs like Fidalia Networks have a better understanding of the local network infrastructure and how it operates. They have a more extensive knowledge of local issues and the best solutions to address them. Additionally, local ISPs are better equipped to address unique challenges that may arise in a particular neighborhood, such as service interruptions due to power outages or natural disasters.
  2. Physical Proximity: Local ISPs are closer to their customers, which means they can respond more quickly to service requests. When an issue arises, Fidalia Networks can dispatch a technician to the customer’s location promptly. In many cases, the technician can diagnose and fix the issue on-site, which reduces downtime and ensures a fast resolution.
  3. Agile and Flexible: Local ISPs like Fidalia Networks are smaller and more agile than incumbent service providers. They can respond more quickly to customer needs and adapt their services to meet evolving demands. Additionally, local ISPs are more willing to work with customers to find creative solutions to unique challenges, which can be particularly beneficial for small businesses and startups.

And now a story

To illustrate the difference, let’s look at the story of two small businesses. One, let’s call them ABC Company, subscribed to a large incumbent ISP, while the other, XYZ Inc., opted for a local provider like Fidalia Networks.

ABC Company was experiencing frequent downtime with their internet connection, which was having a negative impact on their business operations. They contacted their large ISP and were put on hold for several hours, only to be told that someone would come to their office within the next two weeks to investigate the issue. Two weeks later, the technician arrived, but was unable to resolve the issue, and ABC Company had to wait another week for a follow-up appointment. This cycle continued for several months, with ABC Company losing valuable business and productivity as a result.

On the other hand, XYZ Inc. had a similar issue with their internet connection, but because they had subscribed to Fidalia Networks, they were able to quickly speak with a dedicated team member who was able to investigate and resolve the issue within a matter of hours. XYZ Inc. was impressed with Fidalia’s quick response time and personalized attention, which helped them to maintain their productivity and keep their business running smoothly.

If you’re looking for better response times and personalized attention from your internet service provider, it may be worth considering a local ISP like Fidalia Networks. Not only can they provide customized solutions that meet your specific needs and budget, but they can also offer quicker response times and specialized services that may not be available from larger providers. Don’t let an unreliable internet connection hold your business back – consider switching to a local ISP today.