Use Case

Internet Redundancy for Critical Systems

How organizations keep POS, reservations, and Wi-Fi online during an ISP outage instead of losing revenue to a single point of failure.

The Problem

Most properties and businesses operate on a single internet circuit from a single provider. When that circuit goes down — due to a fiber cut, a carrier outage, or equipment failure upstream — everything dependent on connectivity goes down with it: point-of-sale systems, reservation platforms, guest Wi-Fi, cloud-based phone systems, and credit card processing.

The business impact is immediate and direct. Transactions can’t be processed. Staff fall back to manual workarounds, if any exist. Guests notice. And depending on the outage’s timing and duration, the revenue impact can be substantial — particularly for businesses where every transaction depends on connectivity to function at all.

At a Glance

Who owns this decision:
IT Director, Director of Operations, CFO

Typical trigger:
A recent outage that caused measurable revenue loss

What Usually Triggers This Evaluation

Internet redundancy is rarely addressed proactively — it’s almost always a reaction to a specific, costly event. Common triggers:

A Recent Outage Caused Real Revenue Loss

A single-circuit outage shut down POS or booking systems for hours, and the cost was visible and quantifiable.

New Location or Property Coming Online

A new site is being opened, creating an opportunity to design redundancy in from day one rather than retrofitting later.

Increased Dependence on Cloud Systems

A move to cloud-based POS, PMS, or phone systems raises the stakes of any connectivity loss compared to on-premises alternatives.

Insurance or Compliance Review

A cyber-insurance renewal or compliance audit flags single points of failure as an unaddressed business continuity risk.

Who Typically Owns This Decision

The IT Director typically owns the technical evaluation of redundancy options. The Director of Operations or GM is usually the one who experienced the operational pain of an outage firsthand and pushes for a solution. The CFO becomes involved once the conversation shifts to quantifying revenue-at-risk versus the ongoing cost of a redundant circuit — at which point this becomes a straightforward cost-of-downtime calculation.

Where This Doesn’t Apply

Redundant connectivity isn’t always justified:

  • Businesses with very low tolerance impact from downtime — for example, locations where transactions can be processed manually or offline with minimal disruption
  • Locations where a second viable carrier or connection type simply isn’t available, making redundancy technically infeasible at a reasonable cost
  • Very short-term or temporary locations where the cost of redundancy isn’t justified by the limited operating window

How Success Is Measured

Organizations that implement redundant connectivity typically track impact across a few consistent metrics:

Up to 99.99%

Designed network uptime with automatic failover in place

Seconds, Not Hours

Failover time between primary and backup circuits during an outage

$0 Lost Transactions

POS and booking systems remain operational through a primary circuit failure

How Fidalia Solves This

Fidalia’s OnePort platform connects each location to two independent circuits — typically a primary fibre connection paired with a secondary wireless or alternate-carrier backup. If the primary circuit fails, OnePort automatically fails over to the backup within seconds, with no manual intervention required and no need for on-site IT staff to manage the switch. POS, reservation systems, guest Wi-Fi, and phone systems stay online through the failure, eliminating the single point of failure that a one-circuit setup creates.

See the Hospitality Solution

Frequently Asked Questions

How does failover actually work?
The OnePort platform continuously monitors the health of the primary internet connection. If it detects a failure or degradation beyond a defined threshold, traffic is automatically rerouted to the backup circuit — typically within seconds. No one needs to manually switch anything, and in most cases staff and guests don’t notice the transition at all.
What kind of backup connection is used?
The backup circuit is typically a separate connection type or carrier from the primary — often a wireless (cellular or fixed wireless) connection paired with a primary fibre or cable circuit. Using a genuinely independent path is what prevents a single underlying outage from taking down both circuits at once.
Will the backup connection be as fast as our primary internet?
The backup circuit is sized to keep critical systems — POS, reservations, phone systems, core Wi-Fi — operational during an outage. It’s not always matched to full primary-circuit bandwidth, since the goal is business continuity during a failure event, not uninterrupted full performance for every use case.
How do we know the failover system actually works before we need it?
Failover behaviour can be tested in a controlled way as part of deployment and ongoing service, confirming the switch occurs correctly and within expected time. Continuous monitoring also flags any degradation in either circuit before it becomes a failure event.
Is this only relevant for businesses with multiple locations?
No — single-location businesses are often the ones most exposed to outage risk, since they have no other site to fall back on operationally. Redundancy matters most wherever a connectivity loss directly stops revenue-generating activity, regardless of how many locations a business operates.
How do we get started?
The first step is a connectivity assessment to understand current circuit setup, outage history, and what carrier options are available at your specific location. Fidalia provides a clear picture of what a redundant setup would look like and cost before any commitment.

See How This Applies to Your Location

Fidalia’s team can review your current connectivity setup and outage exposure and show you what redundant failover would look like.

Request a Connectivity Assessment