Business Phone Systems Designed, Hosted, and Managed for Canadian Organizations.
From hosted PBX and SIP trunking to DID management and operational voice excellence, Fidalia Networks helps businesses own their communications infrastructure.
Fidalia Networks designs, deploys, and operates business phone systems including hosted PBX platforms, SIP trunks, DID number provisioning, and end-to-end lifecycle management. Fidalia helps organizations achieve reliable, scalable, and secure voice infrastructure in Canada.
Fidalia manages over 7,000 VoIP end-points across North America.
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What you get from Fidalia Networks
Hosted PBX Services
Fidalia Networks delivers hosted PBX services that replace on-premise phone systems with centrally operated, cloud-based call control. We host and manage PBX platforms within resilient data centre environments designed specifically for voice reliability.
This approach removes the operational burden of maintaining phone system hardware while giving businesses a scalable, location-independent communications platform built for long-term use
SIP Trunking & Voice Connectivity
SIP trunks connect business phone systems to the public telephone network. Fidalia designs and operates SIP trunking services that prioritize call reliability, intelligent routing, and redundancy.
By managing signaling, media paths, and carrier interconnects, we ensure voice traffic remains stable and predictable even during network disruptions or carrier failures.
DID & Number Management
Phone numbers are a core part of business communications. Fidalia manages the full lifecycle of Direct Inward Dialing and Toll-Free numbers, including provisioning, porting, geographic assignment, and ongoing administration.
Numbering plans are designed to support growth, resilience, and regulatory requirements while minimizing disruption during system changes or migrations.
PBX Lifecycle & Ongoing Management
A phone system requires continuous oversight to remain secure and reliable. Fidalia provides full PBX lifecycle management, including user provisioning, configuration changes, upgrades, monitoring, and incident response.
This ensures business phone systems remain stable, current, and dependable without becoming an internal operational burden.
Voice Security & Fraud Prevention
Voice systems face security risks that differ from traditional data networks. Fidalia implements voice-specific security controls to protect against toll fraud, unauthorized access, spoofing, and abnormal call behavior.
Security is built directly into the voice platform through authentication, rate controls, and continuous monitoring.
Voice Architecture, Reliability & Failover
Reliable voice communication depends on sound system design. Fidalia engineers phone systems with a clear understanding of call signaling, media flow, latency sensitivity, and quality requirements.
Failover strategies are designed to keep calls flowing during outages or infrastructure issues, supporting business continuity when it matters most.
Business Text Messaging
By integrating text messaging with number management, user roles, and communications governance, organizations maintain control, continuity, and visibility across both voice and messaging.
International Long Distance
International long distance enables outbound calling to destinations outside the domestic calling region as a managed component of the business phone system. Rather than enabling international calling broadly, this capability focuses on predictable routing, controlled access, and operational oversight.
Structured international calling helps organizations maintain call quality, reduce fraud exposure, and align outbound calling behavior with business requirements.
Speak with Fidalia about designing or improving your business phone system.
Leading business phone system operator
Why Your Business Needs a Fidalia-Powered Cloud Phone System
Are you a business owner looking for a competent, best-in-class VoIP provider? Are you tired of paying sky-high communication costs that eat into your profits? Or are you simply on the hunt for a more efficient way to connect with your customers and staff? It’s time to consider Fidalia’s VoIP solutions.
How Fidalia’s VoIP Service can boost your business
Save Money
Scalability
Our VoIP solutions aren’t just another system; they’re your business partner, scaling as you soar. Need to add or drop extensions? No problem. Our systems are flexible, adapting seamlessly to your evolving requirements.
On-the-Go Connectivity
Embrace the freedom of VoIP. Your team can place calls from any corner of the globe. Mobile and Desktop Apps convert devices into mobile offices. It’s a game-changer for distributed teams and the work-from-home brigade.
Crystal-Clear Conversations
Bid farewell to the days of static, dropped calls, and garbled conversations. As the network operator, our VoIP solutions deliver crystal-clear call quality, ensuring every word is heard, every message, understood.
Boosted Productivity
Our VoIP solutions are packed with features to turbocharge your team’s efficiency. Call queues, routing, forwarding, voicemail-to-email, and more keep your team connected and collaborating like never before.
Master Your Communications
Embrace the Power of Cloud PBX
In the digital era, your phone system is no longer tied to a specific location or piece of hardware. Welcome to the realm of Hosted PBX solutions or, as it’s more commonly known, Cloud PBX. This advanced technology takes your entire phone system and, with a sprinkle of digital magic, hosts it in the infinite expanse of the cloud.
What does this mean for you?
Imagine having full control of your phone system from anywhere in the world. Adjust settings, manage calls, and monitor data, all at the click of a button. There’s no need for complex hardware on site, and all your calls and data are safely stored and routed remotely.
Avoid disasters
Disaster recovery resilience is here to put your mind at ease. In the unfortunate event of an office calamity – be it flooding, fire, or other unexpected acts of nature – your phone system remains untouched, unscathed, and fully operational. Your business stays connected, no matter what.
Get guidance on hosted PBX, SIP connectivity, numbering, and voice reliability based on your environment.
Fidalia’s VoIP Phone Systems run best on Fidalia’s Business Internet. See our packages here.
Look who’s talking
Intelligent VoIP Reporting
Welcome to the world of data-driven decision-making. Fidalia VoIP providers offer a robust call reporting feature that empowers you to run a call center like never before. With our VoIP phone system, you gain deep insights into every call, equipping you to make informed business decisions.
Interested in the average time spent servicing certain types of calls? Or perhaps you’d like to identify recurring customer issues? Our VoIP business solution gives you all these details, and more, right at your fingertips.
On-Demand Call Reports
Fidalia’s VoIP system delivers incredibly granular data on calls in queue, dropped calls, agent workloads and answer rates, all available in an easy-to-use dashboard. Calls can be recorded and transcribed for easy 1:1 meetings to help improve agent efficiencies and operations.
Make informed business decisions
Our reporting feature puts you in the driver’s seat, providing you with the information you need to optimize your operations and deliver stellar customer service. Ready to upgrade to a smarter way of managing your calls? Let’s transform your business with the power of VoIP.
Fidalia is Canada's Premier Platinum 3CX Partner
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Phone System FAQs - Frequently Asked Questions
What is a hosted PBX phone system?
What is SIP trunking and why does it matter?
What is a DID number?
Do phone systems still work if the internet goes down?
How is voice security different from data security?
Is Fidalia limited to a single phone system platform?
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More than just Voice
Harness the Power of SMS with VoIP
In today’s fast-paced world, communication needs to be quick, efficient, and on-the-go. Enter our VoIP business solution – bringing you the ability to text your clients directly from your business phone number(s).
Whether you’re using a VoIP app on a mobile device or a desktop computer, you can now send a quick text to address urgent issues, share updates, or even just to say hello. It’s just one of the ways Fidalia is innovating to make your communications as seamless as possible.
SIP Trunks and PBX Hosting
Full-Stack VoIP Provider
Fidalia provides SIP Trunks for VoIP across North America. As a platinum partner of 3CX, Fidalia’s SIP Trunks interoperate with the 3CX system, allowing customers around the world to take advantage of our flexible packages and un-rivaled SIP traffic handling.
With Fidalia’s SIP Trunks, hosting capabilities, and our VoIP/UCaaS system powered by 3CX, we are a one-stop shop for peace-of-mind business communications.
Make calls across multiple devices, and more
Seamless Softphone Integration
In the realm of digital communication, flexibility is key. That’s why we’re excited to introduce our seamless softphone integration with 3CX, designed to keep you connected and productive, no matter where you are.
With Fidalia’s innovative VoIP business solutions, using 3CX on your Windows computer or mobile device becomes a breeze. You’ll have all of 3CX’s robust features right at your fingertips, turning your device into a powerful communication hub.
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Savings
Cloud-Based PBX Hosting
Bidding farewell to the stress and expense of managing your own PBX system has never been easier. With Fidalia’s cutting-edge cloud-based PBX hosting, you gain the freedom and flexibility of a cloud-based 3cx phone system, minus the financial burden and complexity of hardware management.
Fidalia provides Voice Service Canada wide
Fidalia is a one-stop Business Communications Solution in Canada and an expert in hosted PBX services. By using Fidalia you can take advantage of advanced features like multiple lines, virtual PBX, and SIP trunking – all while enjoying the convenience and security of a cloud-based solution.
FAQ
Why is everyone switching to VoIP?
Why is VoIP taking the business world by storm? It’s a cost-cutting, flexible, feature-rich communication superhero. Imagine significantly reducing your phone bills and injecting those savings back into your business growth. VoIP’s versatility ensures your team stays connected, wherever they are, as long as they have an internet connection. Plus, its feature-packed arsenal (including call forwarding, queues, automations and voicemail-handling options) streamlines your operations, boosts productivity, and enhances customer service.
What are VoIP numbers?
VoIP numbers, often referred to as DID (Direct Inward Dialing) numbers, are telephone numbers that work on the Voice over Internet Protocol (VoIP) technology. Unlike traditional phone numbers that are tied to a specific phone line or device, VoIP numbers are virtual. VoIP numbers are incredibly flexible and ideal for businesses aiming for efficient and cost-effective communication. These days, pretty much any DID can be ported to a VoIP system.
How does VoIP work?
VoIP, or Voice over Internet Protocol, works by converting voice signals into digital data and transmitting that over the Internet. The internet handles how that traffic gets to its destination (just like how a website is found and accessed). Phone call routers (PBXs) receive call data and then sends it to the users on the system.
What is VoIP's best feature?
VoIP’s number-one feature is its flexibility. VoIP allows businesses to operate in a multitude of topologies. Users can be anywhere in the world and receive calls as if they’re sitting at their desks. Because of the over-the-internet routing for VoIP, generally translates into a significant cost reduction as well.
What does a PBX do?
A PBX (Private Branch Exchange) system is a private network used within a company. It allows for switching calls between internal users and connects them to the public switched telephone network (PSTN) or a VoIP provider. Fidalia hosts PBX systems in our Cloud environment, ensuring your PBX uptime is maximized. Because Fidalia operates a Tier-1 network, their uptime is much better than any last-mile connection (your internet connection).
Can I use VoIP with a regular phone?
Yes, with the correct equipment such as an ATA (Analog Telephone Adapter) VoIP systems can be used just like a regular phone/phone system.
Can I keep my landline number with VoIP?
Yes, most VoIP business providers offer a service called number porting, which allows you to transfer or ‘port’ your existing landline number to your new VoIP service.
Can I use VoIP instead of landline?
Absolutely! With a small business VoIP system, you can entirely replace your traditional landline, enjoying features such as cloud-uptime, mobile integration, and more.
Start using 3CX in Canada. Get your Fidalia Voice plan today!
Why a Network-First Approach to Disaster Recovery (DR) is the best option for customer-facing businesses.
Traditional DR providers often overlook the network’s involvement in back-ups, restorations and user workload traffic. With a network-first approach to Disaster Recovery, the network becomes a key element in ensuring business continuity. A network-first approach to DR gets your systems back up and operational with zero change management time. No need to change user behaviour in the event of a disaster.
Why Businesses Choose Fidalia Networks
Tailored Solutions that Meet your Unique Needs.
A flexible ISP, Fidalia Networks offers custom communications solutions that empower your business growth - no matter what stage you're at today. The days of cookie-cutter communications are over.
All your Services, One Number to Call.
With Fidalia Networks, there is no need for separate products or multiple service providers. We manage the network and the data centre which means dramatically reduced costs for your business.
Fidalia's Team Offers Network Peace-of-Mind.
Our customers trust that their services are being monitored and maintained regularly by the team at Fidalia Networks. Whether it's a small, single-extension phone system, or a 700-workstation office, Fidalia has your back.
Canada’s Experts in Communications
Learn how Fidalia Networks tailors services for optimal performance.