TL;DR
Most backup internet setups work—until they don’t. From changing IP addresses to DIY router configs, many “failovers” create new problems during outages. Fidalia simplifies it all by managing the infrastructure, IP continuity, and support so your internet just works when it matters most.
The Problem with Most Failover Setups
You’ve added a second connection to your router. Maybe it’s LTE. Maybe it’s cable. And you think you’re safe from internet downtime.
But when an outage hits, instead of a smooth switchover, you get:
- Dropped VoIP calls
- VPNs disconnecting
- Cloud apps logging users out
- Staff shouting, “The internet’s down again!”
Most of these issues are tied to changing IP addresses during failover, incorrect DNS propagation, or lack of real monitoring.
And when that happens?
The ISP blames your router.
The IT person blames your hardware.
Your team blames the app.
Everyone blames everyone else.
Fidalia = One Vendor. One IP. Zero Confusion.
Fidalia simplifies failover by managing the full stack—not just selling you a second connection:
Here’s how:
- IP-Preserving Tunnels
Your public IP doesn’t change during failover, so your apps, phones, and VPNs keep working. - DNS Stays Put
No timeouts, no propagation issues, no temporary service drops. - Preconfigured Hardware
We ship, configure, and install the equipment—no guesswork or finger-pointing during setup or support. - Monitoring & NOC Support
We know when you go offline—often before you do—and failover happens automatically.
You don’t need to know what went wrong. You just need to know it didn’t break anything.
Other Providers Give You Pieces. Fidalia’s OnePort™ Gives You Continuity.
| Feature | Other ISPs / DIY Failover | OnePort™ from Fidalia |
|---|---|---|
| Public IP continuity | ❌ | ✅ |
| DNS management | ❌ | ✅ |
| Preconfigured setup | ❌ | ✅ |
| Support during failover | ❌ | ✅ |
| Managed tunnel & switchover | ❌ | ✅ |
With other solutions, you may end up troubleshooting with three different vendors.
With Fidalia, there’s no “who do I call?”—because you only need to call us.
Designed for Non-IT Teams, Too
Many small and mid-sized businesses don’t have full-time IT.
Even if you do, your IT team shouldn’t spend hours diagnosing IP issues after a failover event.
Fidalia’s backup internet is designed to:
- Require no intervention from staff
- Avoid downtime escalation chains
- Be invisible to your team and your customers
Examples of Fidalia Simplifying Failover
Law Office with VoIP:
Before: Every failover dropped calls, required the rebooting phones (new IP address) and re-registering handsets.
After: Failover happens silently. Calls don’t drop. Lawyers stay billable.
Restaurant with Delivery Integrations:
Before: Internet drop = delivery listing disappears = missed orders.
After: Storefront stays up. Orders continue flowing. No touch required.
Business Continuity Without the Blame Game
Your team shouldn’t have to know what an IP tunnel is.
They just need internet that works—even when the main circuit doesn’t.
That’s what Fidalia delivers.
Let’s Simplify Your Failover Setup
If your “backup internet” still causes disruption, delays, or desk-side complaints, it’s time to try a managed approach.
Book a consultation with Fidalia today.
Failover that just works. Support that actually shows up.
Frequently Asked Questions
What causes most backup internet setups to fail?
The big issue is changing IP addresses—most routers switch paths but don’t preserve the public IP, which breaks phones, VPNs, and cloud tools. Even if you’re using Rogers or Bell and they’re providing the backup connection as well as the primary connection, the IP address will change, for example, the Bell DSL connection will have a different IP Address than the Bell LTE Connection. Switching connections (failover), switches IP addresses – causing breaks in your apps and systems.
How does Fidalia prevent DNS issues?
We handle DNS and routing through managed tunnels. Your public-facing IP and DNS entries remain constant—even during an outage.
Can Fidalia manage both primary and backup internet?
Yes—we often manage both links, or work alongside your primary ISP to ensure full continuity. This is one of the benefits of using Fidalia as your internet service provider – we have wholesale and network relationships with Bell, Rogers, and many other providers so that we can deliver OnePort™ and manage all of the elements together, giving us end-to-end visibility across your internet access “system”.
Does this work with LTE as backup?
Of course. LTE is a great backup path, and it works well for most customers. Be sure to consider Fidalia’s UltraSwitch backup internet service if you plan to use LTE backup, so we can help you control costs and other LTE risks. LTE is great for some businesses, but not all. A voice-heavy office shouldn’t be using LTE as their backup. Fidalia offers many alternatives that would be more suitable for VoIP, Zoom, and teams deployments.