TL;DR:
If your business has experienced dropped calls, cloud outages, or frustrated staff during an internet hiccup, you’re overdue for backup internet. These 5 warning signs mean it’s time to act before it costs you more than just patience.
1. You’ve Had to Apologize to a Customer Because of an Internet Outage
Whether you’re a law firm, a restaurant, or a busy office, losing connectivity—even for 15 minutes—can do lasting damage. You may not track it, but every apology costs something:
- Missed calls
- Failed credit card transactions
- Abandoned appointments
- Frustrated repeat clients
“Sorry, our system is down” shouldn’t be part of your customer service script.
2. Your Phone System Depends on Your Internet—and It’s Dropping Calls
VoIP systems are fantastic—until your internet blips.
If your team has ever had to:
- Redial a client mid-conversation
- Reboot handsets
- Use cell phones as a workaround
…then your phone system is only as reliable as your connection.
With proper backup internet that preserves your IP address, calls continue uninterrupted, even during a failover.
3. Your Team Relies on VPNs, Remote Desktops, or Cloud Apps
If you’re using:
- Microsoft 365 or Google Workspace
- Remote desktop tools
- Secure file shares or practice management platforms
…then your business depends on a stable, persistent IP address.
A failover solution that changes your IP mid-session causes apps to crash, users to get logged out, and data syncs to fail.
If your remote team loses access when the internet drops, you’re running without a safety net.
4. You Operate on Tight Schedules (and Downtime Throws Off Your Day)
For service businesses, downtime isn’t just annoying—it’s expensive. You’re operating on bookings, schedules, and throughput.
Let’s say:
- A client can’t reach your office
- Orders stop flowing from UberEats or Doordash
- An admin is locked out of the scheduling tool
Each of those interruptions pushes revenue down the road—or out the door.
A few minutes offline shouldn’t take your whole day with it.
5. Your Team Doesn’t Know What to Do When the Internet Goes Down
Most businesses have no plan. When the internet drops:
- Staff wander asking, “Is your internet working?”
- Managers call the provider’s 1-800 line
- Work grinds to a halt while someone “tries resetting the router”
That’s not a plan. That’s hope.
Fidalia delivers managed backup internet that automatically kicks in—no reboots, no support tickets, no panicked finger-pointing.
Why It Matters: Backup Internet Isn’t Just a Cable — It’s Confidence
The right solution:
- Detects outages and fails over automatically
- Keeps your IP address stable so VoIP, VPNs, and cloud tools don’t break
- Works with LTE, DSL, Cable, or Fibre
- Is managed and monitored by a Canadian team who knows your setup
If You’ve Nodded to Even One of These Signs…
Then it’s time to invest in true backup internet. Not just a second line—but a continuity plan for your business.
Ready for Business Continuity You Can Count On?
Let Fidalia design a solution that keeps your phones ringing, your staff productive, and your customers connected—even when your main internet connection fails.
👉 Talk to us about Backup Internet
FAQ
What’s the difference between backup internet and regular failover?
Most failover setups still change your IP address, breaking key tools. Fidalia keeps your session intact—even during outages.
Can I use LTE as my backup?
Yes. LTE is a great option and can be part of a failover tunnel that preserves your public IP. It’s how you use it that matters. LTEs come with usage based costs – so be sure that you’re monitoring your use and rate-limiting your LTE so that you can keep your costs under control.
How long does failover take?
Typically, our systems detect and switch within seconds—before most users notice anything. In the case of Fidalia’s OnePort™ UltraSwitch, the failover is sub-second.
Is Failover Internet expensive?
Not compared to the cost of just one bad outage. Typically, backup internet consists of two elements – the cost of the backup connection (LTE, DSL, etc.) and the cost of the service that monitors and makes the switch. The backup connection can cost as little as $50/month, and the service usually costs around $150/month. We’ll customize a solution to fit your operations and your budget.