Backup Internet for Canadian Businesses
Fidalia's OnePort™ Backup Internet Service.
Fidalia designs and manages automatic internet failover for Canadian businesses using carrier- and media-diverse connections. Choose dynamic-IP, static-IP or sub-second session-persistent failover to protect VoIP calls, VPNs, payments and cloud applications when a primary circuit fails.
- Multi-carrier and multi-medium designs.
- Dynamic IP, static IP and session-persistent options.
- Managed testing, monitoring and continuity reporting.
Why Invest in Backup Internet?
Network downtime isn’t just lost internet.
It’s lost revenue, lost trust, and lost credibility.
Internet downtime doesn’t just stop productivity: it stops payments, phones, meetings, and customers. That’s why we don’t just sell you a secondary circuit, we build a smarter connection strategy around how your business operates.
As your ISP and IT provider, Fidalia sees every angle of your infrastructure. We ensure that your failover works the way your applications, users, and security policies expect because we’re already managing the systems that depend on it.
When your network goes down, everything stops.
These days, your business can’t afford to stop for anything. Here’s a run-down of how a user experiences Fidalia’s OnePort™ Failover:
| Time | Traditional Failover | OnePort™ UltraSwitch Failover |
|---|---|---|
| 0s | All good | All good |
| 2.3s | Primary fails | Primary fails |
| 3.1s | Call drops, reconnecting… | Call rerouted, continues smoothly |
| 6.5s | Reconnecting… | Still on call |
| 10.2s | Reconnecting… | Still on call |
| 13.4s | Caller Hangs Up | Still on call |
| 16.8s | Call Reconnects | No user impact |
How OnePort™ Backup Internet Works
The OnePort service is designed to be completely transparent to users and network applications. The system monitors network connections for issues and immediately switches the circuit priority to the stable connection. IP addressing is maintained through the use of a proprietary tunneling technology.
This diagram shows how OnePort™ can identify an outage or network deterioration, swap out the bad connection, and keep your business online.
How Does OnePort™ Detect an Internet Failure?
The OnePort system sends monitoring packets between Fidalia’s core network and the on-premises device. Monitoring packet travel time, loss, and congestion, the system can proactively determine if a connection is failing, and react instantaneously if it detects a connection is offline.
What Happens to Applications During Failover?
Because the IP addresses don’t change when a connection “swap” happens, applications continue to run seamlessly. Depending on the OnePort service tier, outages are imperceptible to humans – perhaps losing a single packet on failover.
What Happens When the Primary Connection Returns?
When the primary circuit is healthy again, the system will test it for stability based on its expected performance. Once the system determines the circuit can take on the load, it fails it back gracefully. Again, with no perceptible loss to the users or application sessions.
Compare Fidalia OnePort™ Services
If your business can’t tolerate downtime for phone calls or other critical applications, let’s talk. Fidalia’s backup internet includes session-persistent failover that keeps your applications running even when a connection goes offline.
Find the backup internet service that’s right for you and your customers:
| Feature | OnePort™ FastSwitch (Dynamic) | OnePort™ SmartSwitch (Static) | OnePort™ UltraSwitch (Static+) |
|---|---|---|---|
| Public IP during Failover | Changes | Stays the same | Stays the same |
| Typical Failover Time | 30s – 2 min | 7s – 1 min | Sub-second |
| Active Session Continuity | No | Limited. Application-dependent | Yes |
| Suitable for Voice/VoIP | Not recommended | Yes, with qualification | Yes |
| Suitable for VPNs | Sessions may reconnect | Yes | Yes |
| Circuit monitoring | Basic | Basic | Real-time |
| Continuity Testing | None | Ad-hoc | Monthly verified testing |
| Ideal For | Basic browsing and email | Offices using VoIP/VPNs or Video Conferencing | POS, voice, and critical applications |
| Pricing | From $29.95/month | From $59.95/month | From $84.95/month |
Compare Backup Internet Connection Types
The best backup connection is not necessarily the fastest option. It should provide enough capacity for your essential applications while using infrastructure that is genuinely independent from your primary internet connection.
| Backup Connection | Deployment Speed | Capacity | Path Diversity | Main Limitation | Best Use |
|---|---|---|---|---|---|
| LTE/5G | Fast | Low to moderate | Often strong | Signal quality, data allowances and cellular congestion | Rapid deployment and general business backup |
| Business Cable | Moderate | High download capacity | Depends on local infrastructure | May share conduits, poles or local facilities with the primary service | Offices, restaurants and retail locations |
| DSL/vDSL | Moderate | Low | Can provide useful diversity from cable | Limited speed and declining availability | Voice, point-of-sale systems and essential traffic |
| Fixed Wireless/Microwave | Moderate | Moderate to high | Often strong | Line-of-sight, rooftop access and installation requirements | Critical sites and physical diversity from wired services |
| Shared Fibre | Moderate | High | Must be verified | May share ducts, entrances or central network equipment | High-capacity backup for cloud applications and large offices |
| Dedicated Fibre | Slow | Very high | Can be excellent when physically diverse | Higher cost and longer construction timelines | Enterprise sites and critical facilities |
| LEO Satellite | Fast to moderate | Moderate | Strong terrestrial-path diversity | Requires a clear sky view, local power and suitable mounting | Remote sites, temporary locations and disaster resilience |
A connection supplied by a different provider is not automatically independent. Fidalia can review the underlying carrier, access medium, building entrance, physical route, upstream network and power requirements to determine whether a proposed backup connection provides meaningful diversity.
Backup Internet Pricing, Equipment and Installation
What Is Included with OnePort Backup Internet?
OnePort pricing depends on the failover service level, the connections available at your address and whether Fidalia is supplying new circuits,
equipment or cellular data. Every proposal identifies what is included, what is billed separately and which services are supplied by an underlying
carrier.
Important: Published starting prices refer to the OnePort managed failover service. Backup circuits, cellular data, hardware,
installation or carrier construction may be additional depending on the selected configuration.
Is the secondary internet circuit included?
OnePort can use an existing secondary connection or be deployed as part of a new multi-circuit solution. If Fidalia is supplying the backup connection, its monthly charge will be identified separately in the proposal unless it is explicitly included in a bundled price.
Is the hardware included or leased?
Hardware requirements depend on the selected OnePort service and the existing network environment. The proposal will identify whether routers, cellular gateways or other equipment are included as part of the managed service, leased for a monthly charge or purchased separately. Generally, the hardware is included in the monthly service price.
Is there an installation or activation charge?
Installation or activation charges apply when equipment must be installed, configured or integrated with the existing firewall and local network. Additional carrier charges may also apply when a new circuit, antenna, cabling or construction work is required.
Are OnePort prices per site?
OnePort proposals are normally priced per business location because each site has its own circuits, equipment, monitoring requirements and failover design. Multi-location organizations can receive a consolidated proposal covering all participating sites.
Are there cellular data overage charges?
Data policies depend on the selected cellular plan. Fidalia will disclose the included allowance and any applicable overage, throttling or usage conditions before the service is installed. OnePort supports multiple failover connections, monitoring the data use and turning-off connections when data limits have been breached. OnePort supports monthly data limits/caps as well as pre-paid data plans.
Is LTE or 5G data included?
When LTE or 5G is used as the backup connection, the proposal will identify the cellular carrier, monthly data allowance and whether the data plan is included in the quoted OnePort price or billed separately. OnePort monitors bandwidth usage and can set limits on the available bandwidth to help clients manage their data use and, thus, costs.
What contract terms are available?
How long does installation take?
Installation time depends mainly on whether suitable primary and secondary connections are already active. When both connections are available, hardware configuration and implementation can often be completed much faster than a new carrier circuit can be installed – within a day or so, depending on how busy our team is.
LTE or 5G service may be deployed relatively quickly, while cable, DSL, shared fibre, fixed wireless and dedicated fibre require progressively longer carrier and construction timelines. Fidalia will provide an estimated implementation schedule after completing a serviceability review.
Can OnePort work with an existing Bell, Rogers or other primary connection?
Yes. OnePort is carrier-agnostic and can usually be added to an existing Bell, Rogers or other business internet connection. Fidalia can review the current service, router and firewall configuration, then recommend a compatible secondary connection and failover method.
Using a different provider name does not always guarantee network diversity, so the underlying carrier, access medium and physical route should also be considered.
Tell us about your current provider, business location and critical applications. Fidalia will identify the available backup options and provide a proposal showing circuits, equipment, data, installation and recurring charges separately.
What makes backup internet truly redundant?
Backup internet is truly redundant when it does not share the same critical
points of failure as the primary connection. A second service may have a
different provider name while still using the same wholesale carrier, street
conduit, building entrance, local network facility, upstream network or power
source.
A resilient design should evaluate more than the number of connections. It
should confirm:
- Carrier and wholesale-network independence
- Different last-mile media and physical routes
- Separate building entrances or conduits where possible
- Router, firewall, DNS and electrical-power resilience
- Public IP and active-session behaviour during failover
- Sufficient bandwidth for essential applications
- Regular monitoring, failover testing and documented results
True redundancy is therefore not simply “two internet connections.” It is a
verified design in which one outage is unlikely to disable both the primary
and backup services at the same time.
Learn how to evaluate whether a backup internet connection is truly redundant.
Downtime is Optional.
Protect your business from the next outage.
How OnePort™ Stands Apart
Downtime is optional. See how Fidalia's OnePort™ UltraSwitch service compares to a typical “backup internet” setup.
| Feature | OnePort™ UltraSwitch Continuity | Standard “Backup Internet” |
|---|---|---|
| IP / Session Persistence | Stays connected — no dropped calls or sessions | Drops sessions and resets connections |
| Failover Test Cadence | Monthly verified failover tests with uptime reports | “Trust us” approach — rarely tested |
| Proof Artifact | Continuity report & audit logs shared with clients | No validation or reporting |
| Failover Speed | <1 second automatic switch-over | Minutes to hours, often manual |
| Setup & Management | Plug-and-prove installation, managed by Fidalia | Requires internal IT reconfiguration |
| Continuity Guarantee | Managed monitoring, scheduled continuity testing, and documented reporting | No uptime verification or SLA enforcement |
Every minute offline affects sales, service, and morale.
Most “backup” connections require on-site manual reconfiguration or drop sessions when IPs change.
We spend a lot of time thinking about how to make your network more reliable.
“The internet never went down for us. It was the first time we didn’t get swarmed with complaints when something broke.”
“We now have the confidence to focus on the business and not worry about our internet going down at the wrong time.
Frequently Asked Questions about Fidalia's Backup Internet service
Do I need static IP failover if I don’t host anything?
Will users notice when failover happens?
With UltraSwitch™, they won’t. Sub-second failover is seamless. With SmartSwitch™ or FastSwitch™, there may be a short interruption during the transition.
Can Fidalia provide the secondary connection too?
Is this just SD-WAN?
Not quite. Our SmartSwitch™ and FastSwitch™ options are simpler and more cost-effective than full SD-WAN. UltraSwitch™ is built on a true SD-WAN core for enterprises that need it.
How do I know which version is right for me?
We offer a free network assessment to review your infrastructure and make a recommendation based on risk, budget, and business continuity needs.
Let’s back-up your network.