Acceptable Use Policy

Acceptable Use Policy (AUP)

Fidalia Networks Inc.

This Acceptable Use Policy (“AUP”) outlines the rules and guidelines for using Fidalia Networks Inc.’s internet access and voice services. By using our services, you agree to comply with this AUP. This policy is designed to protect the integrity, security, and reliability of our network and services.

1. Prohibited Activities

You may not use Fidalia Networks services to:

1.1. Illegal Activity

• Violate any applicable law, regulation, or treaty (local, provincial, national, or international).

• Transmit, distribute, or store any material that is unlawful, defamatory, obscene, harassing, or threatening.

1.2. Network Abuse

• Interfere with or disrupt any network, system, service, or equipment.

• Introduce malicious software (viruses, malware, ransomware, spyware).

• Launch denial of service (DoS/DDoS) attacks.

1.3. Email & Messaging Abuse

• Send unsolicited bulk emails (“spam”) or marketing messages.

• Harvest or collect email addresses or personal data without consent.

• Use our services for phishing, impersonation, or fraud.

1.4. Robocalling / Unsolicited Outbound Calling

• Use the voice platform for robocalling, autodialers, or mass outbound marketing without explicit permission from Fidalia Networks Inc.

• Engage in telemarketing practices that violate federal, provincial, or local laws (e.g., Canada’s Anti-Spam Legislation – CASL, CRTC Unsolicited Telecommunications Rules).

• Use voice services for high-volume outbound campaigns unless a written agreement is in place.

2. Security Responsibilities

• You must take reasonable precautions to prevent unauthorized access to Fidalia’s services and systems.

• You are responsible for maintaining security of your systems and data, including using secure passwords and up-to-date software.

3. Resource Usage & Fair Access

To ensure equitable access for all customers:

• Excessive consumption of bandwidth, voice channels, or network capacity that degrades performance for others may be subject to traffic shaping, suspension, or service modification.

• Fidalia may set usage thresholds or limits depending on your service tier.

4. Enforcement and Remediation

Violations of this AUP may result in the following actions, at Fidalia’s sole discretion:

• Temporary or permanent suspension of service

• Termination of service contract

• Legal action or cooperation with law enforcement

5. Reporting Violations

To report suspected abuse or violation of this AUP, please contact us at:
abuse@fidalia.com
1-866-343-2542

6. Policy Modifications

Fidalia Networks Inc. reserves the right to modify this policy at any time. Updates will be posted at www.fidalia.com/acceptable-use-policy and will become effective upon posting.