Thinking about making the switch to VoIP? It’s essential to know the critical factors that can impact your decision. This guide will walk you through everything you need to consider before you switch to VoIP.
What if I’m already in a contract?
If you’re currently bound by a contract with your phone carrier, you may feel stuck. However, it’s vital to explore your options. Review your contract terms to understand any early termination fees or conditions that might apply.
Many carriers offer a grace period for switching, so investigate if you can transition without significant penalties. Contact your provider to clarify your situation and ask about any potential solutions they might offer.
In some cases, your current provider may allow you to switch to a VoIP plan while waiving specific fees. This could be an excellent opportunity to start enjoying the benefits of VoIP without waiting for your contract to expire.
In the event that you ARE under contract with your traditional phone system, let us know when your contract is up – and we’ll set up a reminder in our systems to re-investigate VoIP services with you. What’s more, we can build your system ahead of time so that your phone system can cut over seamlessly when your existing system is sunset.
How quickly can a VoIP system get set up?
If you’re under contract, but your contract is expiring in just a few days, we can still get your system up and running before your existing contract renews. We generally set up full phone systems in a couple of days. The longest task is putting in a request to port your phone number over to our systems. Porting requests (we’ll talk about it more in a bit) can take up to 5 business days.
Is the price right? Switching to VoIP for Cost Savings
Cost is often a deciding factor when a business considers switching to VoIP. Generally, VoIP services are more affordable than traditional landlines. They eliminate the need for separate phone lines and can significantly reduce long-distance calling costs.
Before making the switch, compare the pricing plans of various VoIP providers. Look for hidden fees that might not be immediately apparent. Check if the provider includes essential features like voicemail, call forwarding, and conference calling in their base price.
Additionally, consider your usage patterns. If you make a lot of international calls, a VoIP plan could save you substantial amounts compared to traditional services. Always evaluate your needs against the offerings to ensure you’re getting the best value for your money.
Unique features? Switching to VoIP for Functionality
One of the most compelling reasons to switch to VoIP is the unique features that come with these services. VoIP providers often offer advanced functionalities that traditional phone systems do not.
- Call Forwarding: Seamlessly forward calls to your mobile or another number.
- Voicemail to Email: Receive voicemail messages directly in your email inbox.
- Conference Calls: Easily set up conference calls with multiple participants.
- Integration with Other Tools: Many VoIP services integrate with CRM systems and other business tools, enhancing productivity.
These features not only improve communication but also help streamline business processes. When evaluating VoIP providers, consider which features are most beneficial for your needs.
What are the best phones for VoIP?
Most VoIP providers today offer a mix of options for making and receiving calls. It’s important that, when switching to VoIP, you take into account your team’s work habits – do they use desk phones regularly? Fidalia sells and supports the 3CX Cloud PBX System across Canada. The 3CX System comes with apps for use on your cellphone (Android or Apple) and on your desktop – so you can eliminate desk phones entirely. Of course, 3CX works with most desk phones, too.
Choosing the right hardware is crucial for a successful VoIP experience. While you can use a standard phone with an adapter, dedicated VoIP phones offer better performance and features.
Look for phones that support HD voice, which enhances call clarity. Additionally, consider devices with multiple lines if you handle various calls simultaneously.
- Fanvil V, W, and X Series: These affordable phones offer user-friendly interfaces and are preferred by 3CX.
- Polycom VVX Series: Known for superior audio quality and user-friendly interfaces.
- Yealink T3 and T4 Series: Offers robust features and excellent integration capabilities.
- Grandstream GXP Series: A budget-friendly option with solid performance.
Evaluate your specific requirements and choose a phone that meets your needs while providing a seamless VoIP experience.
Is my internet good enough for VoIP?
Your internet connection is the backbone of your VoIP service. A stable and fast connection is essential for clear calls. Before making the switch, assess your current internet speed and reliability.
Generally, a minimum of 1 Mbps upload and download speed per line is recommended for optimal performance. If you have multiple users or devices connected, higher speeds will ensure better quality.
Consider conducting a speed test to get a clear picture of your internet capabilities. If your current connection is insufficient, you may need to upgrade your plan or switch providers to ensure a smooth VoIP experience.
Fidalia offers backup internet services for businesses that make the switch to VoIP but are still concerned about the Internet being a single-point-of-failure.
What happens if I lose power?
One common concern when considering a switch to VoIP is what happens during a power outage. Unlike traditional phone lines, which can operate independently of electrical power, VoIP relies on your internet connection and electricity.
If you lose power, your VoIP service will also be affected. However, there are solutions to mitigate this issue. Investing in an Uninterruptible Power Supply (UPS) can keep your modem and router running during outages, ensuring your VoIP service remains operational.
Additionally, Fidalia’s preferred VoIP Platform (3CX) offer mobile apps that allow you to make and receive calls using your smartphone over cellular data. This can be particularly useful during emergencies when your landline is down.
Do I get to keep my old numbers?
When switching to VoIP, many users are concerned about losing their existing phone numbers. Fortunately, most VoIP providers offer number porting, which allows you to keep your current number. Porting is the process of changing who “manages” your phone number.
To initiate this process, simply contact Fidalia and request number porting. We’ll walk you through the necessary steps, but typically we only need your existing account information from your current provider (latest bill with service address, for example.)
It’s important to ensure that you do not cancel your existing service before the porting process is complete, as this could lead to losing your number. Whether you choose Fidalia or not, always check with your VoIP provider for specific requirements and timelines for number porting.
How is an installation done?
Installing VoIP can be a straightforward process, depending on your setup. Most users can complete the installation themselves without needing a technician. Here’s a simple breakdown of the installation process:
- Choose Your Equipment: Decide on the phones or adapters you will use. Make sure they are compatible with VoIP.
- Connect Your Devices: Plug your VoIP phones into your internet router or use an adapter for traditional phones.
- Configure Your Settings: Follow the instructions provided by your VoIP provider to configure your service settings.
- Test Your Connection: Make a test call to ensure everything is working smoothly.
For those who prefer professional assistance, many VoIP providers offer installation services for a fee. This can be a good option for businesses with more complex needs.
A Bonus to Switching to VoIP
In addition to the cost savings and unique features, switching to VoIP provides flexibility that traditional phone systems cannot match. With VoIP, you can make calls from anywhere with an internet connection.
This means remote work becomes more manageable, as employees can stay connected regardless of their location. Many VoIP services also offer features like call routing and automated attendants, streamlining communication for businesses.
Transitioning to VoIP can significantly enhance your communication experience. With cost savings, advanced features, and the ability to keep your existing number, the benefits are clear. If you’re considering making the switch, carefully evaluate your needs and choose a provider that aligns with your goals.
Remember, the right VoIP service can not only improve your calling capabilities but also streamline your overall communication strategy.
FAQ
Can I use my existing phones with VoIP?
Yes, you can use your existing phones with VoIP by using an adapter. However, dedicated VoIP phones often provide better performance and features.
What internet speed do I need for VoIP?
A minimum of 1 Mbps upload and download speed per line is recommended for optimal performance. Higher speeds are preferable if multiple users are connected.
What if I want to cancel my VoIP service?
You can cancel your VoIP service at any time, but be sure to check for any cancellation fees or requirements from your provider.