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Welcome to 3CX – the ultimate communications solution for business.

Unlimited Extensions

Text Messaging Support *

CRM and Website Integrations

Voicemail to Email and Call Recording *

* Additional charges may apply. Speak with your account manager.

Get your system set up in 3 easy steps.

Step One

Fill out the form below. The form below will help us build out your system. It covers all of the necessary information for us to get started on the build.

Step Two

You’re going to receive a spreadsheet that will help us get your system configured the way you need. Please schedule some time to go through the spreadsheet to the best of your ability. If you have any questions, our support team is available.

Step Three

We’ll let you know when the system is up and operational. Have your team log in, download the 3CX phone app and set up their voicemail prompt and to set up other features.

Your Phone System – Everywhere you Go

Building your 3CX for Future Growth

The form you see here is incredibly important for setting up your 3CX system propertly.

Please consider, while filling out this form, how you envision your system working next month, next year, and in the next five years. The following considerations should play into how you set up your system:

 – How are you planning to use extensions both externally and internally. Will the Sales department get its own “group” of extensions (ie, 200-299)?

 – How memorable is your subdomain? Your team may not log in to the system often, so having a memorable and straightforward subdomain will be important here.

Thinking about these elements now will ensure you’re setting up a system that supports you now and well into the future.

If you have any questions, please contact your account manager or our support team.

What to Expect Next:

Thank you for completing this form. In approximately 24 hours, you’ll receive an email from us with a spreadsheet to help us configure the system for your users.

The spreadsheet is an important part of the system set up. Please block off an hour of time in your calendar to go through the spreadsheet so we can properly set up your system.


How to get the most out of your 3CX Phone System:

Set up your Team

The 3CX system will send welcome emails to your team. Have them follow the steps to configure their settings.

Set up Voicemail Prompts

Ensure your team records and uploads their personal greetings for voicemail, and their names – they’ll be automatically entered into the company directory.

Download User Apps

Have your team download and install the apps they want to use. 3CX offers apps for Android, iPhone and Windows (desktop).

Set up Webchat

Either use the 3CX webchat code or download and install the webchat plugin for WordPress, which is available here.

Fidalia provides Managed Networks Canada wide

Fidalia is the premier provider of SD-WAN, MPLS, and private network services in Canada, catering to businesses of all sizes.

With our extensive expertise and advanced technologies, we deliver unparalleled connectivity, performance, and security. Whether you are a small startup or a large enterprise, Fidalia is the best option for all your networking needs. We understand the unique requirements of businesses operating in Canada and tailor our services to ensure seamless connectivity, enhanced data privacy, and compliance with local regulations.

With our reliable infrastructure, dedicated support, and unwavering commitment to customer satisfaction, Fidalia empowers businesses to excel in today’s digital landscape, making us the trusted choice for organizations seeking top-notch SD-WAN, MPLS, and private network solutions.


Is Backup Internet it available in my area?

Fidalia provides Backup Internet Canada Wide. 

What's the installation process?

Depending on your needs, you must subscribe to at least two diverse Internet links of any type (Fibre, Cable, DSL, LTE, 5G, Satelite) and an on-premise device that sits between your modems and your network. This device will act as your primary modem and can also offer Wifi if needed.

How does an IP address come into play?

Internet providers have different IP addresses for each Internet link they provide. Sometimes these IP addresses are dynamic. Our on-premise device is assigned a static IP address and sits between your Modemens and your network. This allows failover to other internet links to stay on the Same IP address. This is important for most session-persistent applications such as payment terminals, SFTP, SSH and VoIP. Each of these will drop if the IP address changes and in some cases you may need to reboot devices if IP addresses suddenly change. With our Same IP failover, you can ensure connectivity is always-up. 

How much downtime is there during the change?

None. The change is counted in Milliseconds with not enough time to drop enough packets to lose a connection.

What is QoS?

Quality of service (QoS) is the use of mechanisms or technologies that work on a network to control traffic and ensure the performance of critical applications with limited network capacity. It enables organizations to adjust their overall network traffic by prioritizing specific high-performance applications.

In a use case of Backup Internet,  you may failover from a 1Gig Fibre to a 15Mbps DSL on a busy network.  The sudden loss of bandwidth may not be enough to support a large office or busy public restaurant and the reason for the Backup line might be to ensure VoIP and Payment gateways stay online during an outage. To ensure your backup line keeps critical apps running, QoS rules are applied to allocate bandwidth to important applications and rate limit other applications such as Social Media. 

Servicing Canada

Stay Connected to branches and teams with Fidalia’s Canada-wide services

Did you know?

VoIP runs better on Fidalia Business Internet. Fast, reliable service is only a click away.

Why Businesses Choose Fidalia Networks

Business Communications Solution

Tailored solutions to meet your unique needs

At Fidalia Networks, we recognize that every business is unique. That's why we work closely with you to understand your specific requirements and develop customized solutions that deliver results. Our cutting-edge technology, combined with personalized support, enables us to deliver business communication solutions that empower your business growth.

simple invoicing with Fidalia Networks

Streamlined pricing with cost savings

Our comprehensive solutions provide cost-effective pricing options, saving you up to 30% or more compared to other service providers. With Fidalia Networks, there is no need for separate products or multiple service providers, resulting in dramatically reduced costs for your business.

Easy to deploy

Quick and easy, low-touch set-up.

Our onboarding specialists ensure a seamless installation process that takes only minutes, not days. Preconfigured phones quickly connect to your hosted PBX over your existing internet service, allowing you to get up and running with minimal effort.

Streamline Your Communications

Take Your Business Communications to the Next Level with Fidalia Networks